Marla (salesperson) was what made this experience ...

Marla (salesperson) was what made this experience end up pulling together. She is a patient listener, and she was very knowledgeable of the system. The person I spoke to on the phone several times did not tell me all the ins and outs to ensure a good experience. This cost us about 4 hours of waiting for the paperwork to be completed, but I since Marla was there to the rescue, and the CUV/vehicle seemed to be in such great shape, we walked away with what we were looking for.