Very disappointed in this library, they should be ...

Very disappointed in this library, they should be ashamed. We recently moved to the area and started using this library as our primary. Their system "forgot" to notify us of renewals via email and caused over $30 in fines on our account. When I tried to talk with them about it, the manager flat out said: "We won't do anything at all about it, it isn't our responsibility to tell you when books are due." Really? Wouldn't even reduce the fine a little, which would have been ok but she was extremely rude about it. They then, they sent us a letter stating that if we didn't pay that they would send us to collections... Collections! from a public library! are you kidding me? So we went to pay our fine today, supposed to be $33 and some change. They took our entire $40 in cash and said that the fine went up, but couldn't prove why. Stay clear, use another library or borrow from friends. Isn't worth the hassle and dealing with them.