This regie is really not professional and tend to ...

This regie is really not professional and tend to lie. They never answer the phone and they seem to give the same answer to everyone (tested by some of my friends and I) when your dossier has been given by the tenant to them: "the owner is giving the flat to a member of his family (daughter, cousin...)", even though your dossier is more than solvable and was the only one given by the tenant.