Michael Zanolli

Review of MCE

I called into MCE two times to report issues with ...

I called into MCE two times to report issues with an area that they maintain in the city of Tracy.
During the first call I was connected with Jonathan Costa. He oversees the area where I have a concern. Once I explained to him that his landscape maintenance employees ran over several bottles that were in the lawn area thereby spreading broken glass on the lawn and on the busy sidewalk where residents walk their pets. Jonathan immediately apologized and committed to following up and thanked me for letting him know about this issue. To my surprise he called me back a few days later and told me that my concern has been handled with the employees involved. Great follow up and follow through by Jonathan.
My second call was a few months later to share my concern about the over grown landscaping including shrubs, trees and litter. Once again Jonathan was very responsive to my concern. He promised to check the schedule to determine when the next trimming would take place. He returned my call the following day and committed to starting the trim work the following week. True to his word his crew spent the next week grooming the entire multiple city block area. If MCE gives recognition or bonuses to their excellent employees, I give my vote to Jonathan Costa.