vidhya ragunathan

Review of Delta Lodge at Kananaskis, Kan...

I have been a Marriott person for years now and I ...

I have been a Marriott person for years now and I stayed at this resort in Jun'18. It was a disappointing experience overall for me
1. When i checked in my Marriott profile was not reflected in their systems, so the check-in process was not smooth
2. The room was not clean - there was a dingy smell in the room and also there were some items left in the room by the previous occupant in the room (dirty socks!)
3. We asked for a late check-out for 2.30 PM since i had an elite status at Marriott and which was approved by the front desk, but the room door was opened by the cleaning staff while i was in the room (3 times!) at 9.30 AM, 10 AM and again at 12 PM even after me telling them i have a late check-out
4. The AC in the room was toooo loud to let you sleep!
5. The pillows are not something that i would look forward for!
6. I raised all these issues and they said someone from their team would be reaching out to me, its been a month and no one has reached out yet