I would not recommend Vistek Toronto and will neve...

I would not recommend Vistek Toronto and will never come back to this store. I was visiting Toronto from out of town for the Raptors parade and ordered a lens rental via their website. After spending 30 minutes to walk to their store from my hotel, they were extremely disorganized and had no record of my request and ended up giving me another lens as an alternative which didn't meet my needs. Rather then walking back empty handed I decided to go ahead but was dissatisfied with what I received and didn't end up using it. Funny enough, someone else called me on my cell a few hours later letting me know the lens I did order was ready for pick up. When I called back, another agent didn't have the record. Extremely disorganized.

The other reason why I will never go back here was because despite giving me with a lens I didn't request or use, they were not understanding and did not attempt to help me when I called back a few hours before close concerned I would not be able to return the lens back on time due to streets being closed due to parade overcrowding. it was impossible to move through the streets and I was asking what type of arrangements could be made as the fault was not due to mine, the agent told me that if I did not return the lens on time, I would be charged penalty fees. I offered to courier it over but could not guarantee the timing of their delivery as I have no control of that, I can only control that I would ship it that same day. They had no mercy - Poor customer service. I will never shop at Vistek Toronto again. Unfortunately, due to the unexpected shooting at Nathan Phillips Square, the streets were able to clear up and I was able to return on time - but they've lost a customer forever. If anyone is reading this review, please visit Henrys or another Vistek location - avoid this location at all costs. Their organization and customer service skills are awful.