We booked over email, gave card details etc, then ...

We booked over email, gave card details etc, then when we turned up they said we didn't have a room because we had cancelled it. We hadn't. They immediately said it was our fault and said the hotel was full and no rooms. GREAT! We forwarded emails to prove confirmation. We then waited 3 hours while they tried to sort it out. We got a room but no apology. Disgraceful behaviour. Then during our 5 day stay they messed up every room service order with a wrong item. The one time i ordered breakfast to the room i couldn't eat the eggs as it was just salt taste. and thats all the breakfast was, eggs and bread. No bacon offered. They have a great pool on the roof - all three of our cards didn't work to get access, we needed to bang on the window to other guests to get them to open the door or call down to reception and wait 5 mins. At this pool they dont deliver drinks or food which we couldn't believe. They then shut this pool for 'refurbishment' for 3 of the 5 days we were there. This was one of the main reasons we booked the hotel. The downstairs pool isn't heated and is more of a show pool. its colder than the sea. They then proceeded to ask us to leave this pool at 5pm one day so they could set up an event for that evening. The service from all staff was poor, they weren't interested. We felt this is a hotel set up for corporate events and business meetings, not a holiday destination. We also could hear the music in the breakfast restaurant in our room up on the third floor every morning for 7am. We visited the W Hotel one day for a drink and the service was impeccable. I recommend staying there. The only good things are location and the room with balcony is nice. Thats why its not 1 star. they did give us 1 night free but still this isn't acceptable for the experience.