I have never felt the need to review a company on ...

I have never felt the need to review a company on any website, EVER, but this company s customer service is so bad that I felt obligated to leave this review to try to warn others from using them. As I m reading through the reviews from others, I m noticing a general theme of a complete lack of customer service and respect for the people that pay their salaries their customers. I also find it interesting that there are somewhat timely responses back on the BBB website, but it took them 1 month to respond to an email from me and the wait times when I call are 3 hours 45 minutes (absolutely absurd to expect someone to wait on hold for almost 4 hours). It s easy to try to look like you care when people are blasting your company on the BBB website, but then have a complete lack of customer service where others can t see. I also find it troubling that the company appears to be openly arguing with their customers back and forth on the BBB website. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I have been trying to get a refund from FlightNetwork since end of April when my flight was canceled due to COVID. FN refuses to issue me a refund despite it being European Union law to do so. I have been told different things by different people when calling FN and half the time, they can t find my reservation despite me providing them the refence numbers that are in the original emails they sent me when I booked. I have repeatedly been lied to by FN with them telling me that the airline issued me a credit already, but when I call the airline, they say that is not true and that if I want a refund, FN has to call them to get a waiver code and then they can issue the refund, but that they cannot issue it until FN calls because I booked through FN, not them (reasonable approach from the airline). The airline tells me that FN needs to call their travel agency support desk to get a waiver code given that I booked through a travel agency (I m not sure I would classify FN as a travel agency, but rather a scam artist). Despite explaining this both on the phone and in an email, FN continues to refuse to give me a refund. They repeatedly say the airlines policies don t allow this, despite me talking to the airline multiple times and them saying this is not true. They also easily would be able to figure this out by doing a quick Google search and it coming up with European Union guidance for COVID stating that the airlines are required to give refunds per EU law. I noticed the same thing happening to other customers after reading the reviews.

It appears to me that FN is trying to prolong this as long as they can in hopes that customers just give up, but with my flights costing a little less than $2000, I will not give up until I get my refund.

FlightNetwork do the right thing and treat your customers with respect. If you don t, you won t have any customers to defraud anymore because you will be out of business.