Terrible communication between mechanics and servi...

Terrible communication between mechanics and service managers.

They got the work done I requested but took over twice as long as projected. They said 2 hours, then 1 more hour, just another 30 more mins, ok 10 mins were almost finished. Now I'm wondering around looking for a service "professional" and they tell me a item was damaged so it needs replacing. Another 20 mins they say... 5 hours later I have my car back. Dirtier than it was when I dropped it off. I had the work checked once I got to my home location to verify that nothing was screwed up. It was properly completed but make sure you have an entire day for these folks and don't wash your car anywhere near the time scheduled to get anything done.

I'm fairly certain the service manager had no clue how long the work would take and kept tossing me times so I would just leave them alone. This isn't the right thing to do to your customers. I don't mind waiting for 2 hours or leaving and coming back after 5 hours but to have me sit there the entire time because they have no clue is just WRONG!