Mick Salmon

Review of Mercer UK

It would have been a big fat zero star rating from...

It would have been a big fat zero star rating from me, but one star is the lowest rating. I m left feeling like an aged Jewish mother trying to contact her son, in as much as they never call me, they never return my calls. Two and a half months ago I tried to contact Mercer, to draw down some money from my pension plan. Every time I called I got voice mail, I left countless messages with no response. After 12 days of trying countless time a day, I got to speak to a member of staff who said they would send the paper work out to me. A month later I received it. I then tried to contact Mercer again, once again voice mail every time, with no response from Mercer. I only had to wait 10 days this time (they are getting faster answering!). My questions answered, I was informed that they only paid out once a month, and I missed out by a week. So it would be four to six before I would see any of my money. WAY TO GO MERCER.
P.S NOTICE PETE'S POST BELOW MINE. IT TOOK MERCER 2 MONTHS TO REPLY TO HIS POST!.