This office is totally unprofessional.

This office is totally unprofessional.

Just before New Year's this office called me to make an appointment. It was for January 4th at 9:30. I asked for the person calling to email me the information forms all doctor's offices ask of new patients. The office person sent me an email to confirm the appointment but no forms were attached.

In that initial phone call, no questions were asked of my medical history. Two days before my appointment I emailed to ask for the forms. I received no reply.

Today I arrived at the doctor's office about 10-15 minutes early. The door was locked (though a sign next to the door said they should be open) and noone was answering the phone and I called the number I had for the office two times.

I was about to leave when I went in a next door office. They called up and the MRI technician answered the phone and came over and got me.

While I was filling out the forms for today's appointment, I told the technician I have a mechanical heart valve. To make a long story short- I couldn't have the MRI done. The office needs information on the valve and I didn't have it with me and my cardiologist office doesn't have it readily available.

An MRI office should screen future patients in the initial phone call about their being metal in the bodies. So patients don't waste their time I did today.

This MRI office doesn't know what they are doing and are unprofessional. Avoid them if at all possible.

Update- I had a second experience with these buffoons. They made the our first time around feel like a joyous experience.

Again I needed an MRI. I don't have my heart valve card.

They asked for the surgical report. I got it for them.

Not good enough. They wanted a letter from the doctor.

I got a script from the doctor. He said I can have an MRI. No issue.

Still not good enough. These idiots knew a doctor's note wouldn't satisfy them and they made me do it anyway.

Why didn't these morons just call Abbott (Formerly St Jude) and ask for the particulars on my valve except that they are lazy idiots I can't understand. I called Abbott and I'm not supposed to be a medical professional.

I got the information and in a phone call that lasted around five minutes. Abbott made it perfectly clear they can FAX the MRI place anything they need to know.

MRI Guys can't do this. They are totally unprofesional medical people. No they aren't medical people. They are baboons, and I am insulting the real baboons by comparing them to MRI Guys. Don't ever go to this place.