Steven sechoka Review of The Crabs Claw Inn
We had a horrible experience at this restaurant la...
We had a horrible experience at this restaurant last night. After we waited a good 45 minutes for our table we were finally sat in the back corner of the restaurant where we had a beautiful view of the parking lot. After a brief wait, our server came over and within the first few sentences dropped an F bomb at our table. Seriously, at a place where the food is not worth the value (we ll get to that) you probably want to be polite to your guests. After our sever dropped the tip making strategy of I have a kid on us, she finally took our drink order and we made her take our appetizer order. Out of the 3 of us at the table, I had an iced tea, my wife had a seltzer and a beer and my sister in law had a water and a beer, and the server couldn t even remember who had what. A while later our appetizers came. We got oysters and crab dip. The oysters were good. The crab dip was ok. I think for $15 you can give us something better to dip in the crab dip than bagged tortilla chips. As the appetizers came we tried to order our entrees, to which our server walked away without taking our order. We ate the apps and after we were done for a while she finally came back to take our order. Maybe the kitchen was getting slammed at the moment and you didn t want to put our order in immediately, but if we tell you we re ready to order, take the order. We ordered really easy things too, or so we thought. Soup and fried seafood. Things that should be quick. We said the soups could come out first, which they did not as we re sitting there for 45 minutes. After about 25 minutes the server came over, poured still water into my wife s seltzer, took my sister in laws glass of water and never returned it and said our food would be out very very soon. All the tables around us that sat after us got their food much quicker than we did. We waited another 20 minutes for our super simple order to come out. We were clearly getting annoyed at this point and by the time our entrees finally got to us we were over this place and just wanted to leave. We hadn t voiced any negative thoughts at this point but the manager came over to chat with us knowing that we had a really bad experience. We hadn t eaten the some of the items on the table because our appetites were gone and we just wanted to leave. The manager s solution was to comp a round of drinks and a side of French fries instead of the food that we were clearly uninterested in. Basically the stuff that was the cheapest cost to them. We said fine as we had plans that we were already late for, not thinking we were going out for a two and a half hour dinner. Honestly, we weren t happy with the resolution but just had to get out of there. The manager then told us that the kitchen staff was very slow tonight, but if we told them we have plans they would have gone faster. This excuse given by the restaurant was totally ridiculous. Something I didn t share until now is that I m a chef, and blaming your kitchen on your servers bad job is really really unprofessional. Not to mention that the sidewalk is packed with people waiting for tables. I would think you would want to turn your tables as quickly as possible so people would have less wait times and sell more food. I didn t analyze the kitchen, so I don t know where the inefficiencies and breakdowns were, but on the service staff side, the mistakes are plentiful. Also, a $15 order of coconut shrimp should have more than 4 pieces per order. The value of the dishes just wasn t worth it. I m not really familiar with this area so I can t make a better food suggestion, just don t go here. If you want to blow a bunch of money on crappy food, this is the place for you. Otherwise, find something else.
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