Where do I begin? We have stayed here before but t...

Where do I begin? We have stayed here before but this time had several disappointments. when we first met the reservations the people taking the reservations were absolutely amazing. I had told them that we were spending our anniversary there and requested a room with a view of the river. This room was actually confirmed by two separate reservation specialists. We were told that we would be in one of the newly renovated rooms in the Forum tower, for sure. We had decided to add an extra day to our stay, coming in a day earlier. Since it was a busy period for the hotel we had to take another room for the first night and then move to a second room for the rest of our stay. The reservation specialists assured us the new room was two doors down and then it would not be an issue to change. So here comes the disappointing parts- when we checked in we had an old room which was absolutely not up to the standards we would have expected. The wood on the dresser was chipping, the wallpaper was peeling, crumbs on the floor and so on. I called down to the front desk when we arrived and ask to speak with a manager. It took over an hour to have the concern of the room issue to be addressed. The manager was very nice. She said that we would be moving rooms that following day and as soon as she comes in around noon we were the first of her priority to have us change to the newly renovated room that we were originally going to have. Two o'clock the next day we were still waiting for a call, hanging around in our room. I finally called the manager and asked what was going on, she advised that she had gotten pulled into a meeting and she would take care of it immediately. After another hour or so we were finally told that we would be changing rooms. So we had to pack everything up wait for the bellhop and move to a different floor, and resettle again into a room. So after a wasted day and a half of being in an old room, waiting for the problem to be solved, packing and unpacking we were finally ready to settle down and relax. The new rooms were beautiful and the beds for absolutely perfect, the view perfect as well. We had opted most days to not have the room cleaned as part of the conservation process. One of the days we did ask for a room to be cleaned, we specifically called as well as followed with the door hang tags. After coming back several hours later the room was still not cleaned. I called housekeeping and informed them of this. She said that nobody ever called, which was completely not true because I spoke with a person that said somebody would be up. So then we waited around a couple more hours for somebody to come and clean the room. Also during this day, normally we have always had robes that were provided by the facility so that we could go to the pool. I called and asked for some robes since there were not any. We eventually got tired of these robes never appearing so we went to the pool. The next day I called for the robes again. There were two of us in the room, we received one robe. It was disappointing to have all of these things occur considering it's supposed to be the best hotel in Windsor. On the plus side the majority of the staff were extremely friendly and we carried on some good conversations with them. I only hope that if the next time we decide to come back it ends up being a much smoother, better experience.