I actually had a pretty great experience buying th...

I actually had a pretty great experience buying the car. The salesman was very knowledgeable, and the staff was courteous. They weren't pushy and appeared to be straight-forward. If it weren't for a major screw up, it would have been the absolute best buying experience I've ever had; I even had a friend buy a car from them.

To make a long story short, they waited over a month to send the payoff for my trade-in, and then asked me to cough up the money to even out their mistake, causing me to be delinquent on a vehicle I no longer owned, and they had already sold... The result was fee's being assessed to me and of course money drafted out of my account. The bank has given me the money back, so that's great.

But it gets better: When I confronted the salesman about the tomfoolery that was occurring, he hung up on me! But not after telling me to bring cash (the money to clear the payoff since it accrued interest in the time they didn't pay it off) to "trade" for a certificate of origin I THOUGHT I needed. So, I went to speak with the salesman's manager, and asked that someone explain what happened. He flatly refused stating that no one that does the papers were there. Then I demanded he call them so it could be situated that day; no stalling. He walked away. So, I reported them to Ford Corporate, since they refused to cooperate.