Matthew Gierber

Review of Mk executive limousine

My 2 year old child could have died! No response f...

My 2 year old child could have died! No response from Management.

Going to LGA - we requested a car seat. Driver arrived on time, seat buckled into the car, no problem. We enjoyed it so much, I called to arrange a ride back from LGA.

Got back to NYC - Driver on time, seat in the car, ready to go... or so we thought. The driver took our exit off the SSP and the seat wasn't buckled in securely to the car. It was just sitting in backseat. Therefore, our 2yr old daughter, while in her seat, fell completely over hitting her the driver side passenger door. The only response from the driver was, "sorry about that - normally when they have a car seat ordered, they buckle them in."

ARE YOU SERIOUS!?!

I called the main line and spoke to Bernard and I explained to him what happened. After a moment of silence, his response was... "Sorry if no one told you, but our policy is that it is your responsibility to make sure the seat is secure. I will call the driver to figure out what happened." No apology, no inquiry about the health of our daughter, nothing - he hits me with POLICY!?! A policy that was never communicated after making the same reservation (TWICE!) - I signed nothing - no flyer - no leaflet - no email - NOTHING?!? And its my fault?!?

ARE YOU SERIOUS!?! One can only now assume: if the driver gets pulled over for not wearing a seat belt, is that the passengers responsibility to pay the fine? If the driver got into an accident, and our bags went flying over the freeway causing a pile up, is it the passengers responsibility to go to court? I told Bernard, his response isn't good enough and I want a response from management within 24hrs. Which, Bernard complied.

Well, that time comes and goes. I have to call them back and now I speak to John. John says there was no record of my complaint on file. He apologized for what occurred and stated that management was currently out of the office, but he reassured me Adam 'Schwartz,' the manager, would "definitely" call me today (1/2/17).

So, here I sit - 3:55pm on this cloudy January morning and no response from John, Bernard, Adam or anyone from Exec. Limo.

I am not on a witch hunt. All I wanted is for SOMEONE to contact me to attempt to rectify my situation. Also, I would suggest Exec. Limo amend their "POLICY" to fully explain to customers what is and is not their responsibility.

I WILL NEVER USE THEM AGAIN & I WOULD SUGGEST EVERYONE ELSE DO THE SAME.

AGAIN - MY DAUGHTER COULD HAVE BEEN SEVERELY INJURED (OR WORSE) & THEY ONLY RESPONSE I GET FROM THIS COMPANY IS A POLICY LINE AND STONE SILENCE.

Would you want to trust your life or those you love with a company that responds to situations like this? I wouldn't...