Faust Tsui

Review of Mercedes Benz Autobahn Motors

Their price is very competitive compare to other M...

Their price is very competitive compare to other MB dealership in the Bay Area,
that's why I come back to purchase my 2nd Merz after my SLK was totaled.

However, our buying experience isn't very positive this time,
we spent a whopping 4 HOURS at the dealership to purchase our CPO E-Class,
and that's with the fact that we negotiated the price over the phone before we come to the dealership, and we only did a 5 mins test drive around Hyatt house.
Everything just took unreasonably long, especially for the F&I manger, we waited an hour and half to finally start on the paperwork.

And the after sales service is not existing.

We purchased the car more than 4 weeks ago, and we still have not receive the second key fob, the owner's manual, and still have due bill item undone.
I talk to manager after manager regarding this matter, they only took down my information and tell me they will call me once they have the part.

And I have not heard back from them ever since.

At this point I have a feeling that I may have better odds just to sue them in San Mateo Small Claim Court.