Ordered a couple speakers on the website. Easy pea...

Ordered a couple speakers on the website. Easy peasy collect from store next day.

So go around all the road closures, that I forgot to factor in, and make my way into store to pickup my new items.

I'm told at the desk that as the system for collections is down I am unable to collect what I ordered, however, just before I go and so we're sure I am told that my items are definitely in this delivery by the clerks feet.

But sorry the system won't sign in so wasted journey for you.

I left the store in shock and I honestly haven't recovered from hearing something so ridiculously stupid.

I did have a good joke with the call centre though so if I were to review them that'd be higher...