Review of Connecticut AutoMall Centre

4 years ago

On October 15, 2019,

On October 15, 2019,
I, purchased a 2015 GMC Sierra from Stephens Automall in Bristol, CT.
I was told at the time that this was the ONLY vehicle they had within a price range I could afford. What they didn t tell me was that there were defects on this vehicle, that I would never have known about until I took it in for a service. The reason I brought it into to service:
I heard noises from the back tire area and some clunking sounds.
On December 12, 2019, service men took it in and repaired under warranty, the following:
Removed rear differential cover, found excessive amount of metal and fluid and on magnet. Ring and pinion side gears badly worn. Removed carrier from housing, side bearings pitted. Replaced side bearings, pinion bearings and set up new ring and pinion. Had to replace governor for limited slip as well due to damage to teeth on gear.
The truck was supposedly set and ready to go on December 19, 2019. I took it home.
My question to the company was why a truck with this amount of defects was sold in the first place.
I brought the truck back again on January 2, 2020, hearing the same noises, as well as a new sound of humming coming from my engine. I was told by service that they don t hear a noise and the fact that they put over $3,000 worth of new parts into this truck I shouldn t hear anything.
I spoke to the manger of service, Don Basil, and he and a service man decided to do a road test with me and during the road test they stated they could hear nothing but wanted to keep the truck to do what s called a Pico Scope Test. The highest Pico recording was 12mg and they stated as long as it is under 20 MG it is within manufacturers specifications for the test and no repairs were made.
I told them that there was a clunk when taking off in gear they kept insisting there was nothing wrong. I went ahead to get a second opinion at Meineke in Bristol Connecticut and was told by the gentleman there that all of the GMC Sierras 2015 and 2016 have smaller engines which delays shift transmission in the fourth gear....it seems to be a problem with all of these trucks.
i m not quite sure how professional serviceman who should have a complete knowledge of these trucks couldn t tell me this in the first place instead of just telling me they hear nothing maybe they should have explained to me that this is an ongoing issue with these trucks.
I then took all of this information and went back to the GMC dealer where I purchased the truck, and spoke to the sales manager Brian Bernardo, who informed me there was absolutely nothing he could do except put me into another truck where I would have to pay over $1000 a month. He also didn t seem as though he cared about customer service one bit and because he s not a service person or a mechanic, he couldn t help me.
I m not trying to get some monetary value from this, I simply want a truck that runs correctly and is satisfying to me as the customer.
The only thing I can do at this point is to contact a lawyer that deals with the CT lemon law, and see what they can do for me...