Anthony St John

Review of TiVo

Great products but the WORST Customer Service. Us...

Great products but the WORST Customer Service. Used to be US based but since moving off shore has gone downhill. My Romeio cable card reader died so I ordered a new Bolt and paid upfront rather then wait for the exchange to happen shipping old one back first. Rep Emanual has been unable to "process" my shipping address for over a week now. Rather then calling me to verify they do nothing. FedX delivers to me all day but Tivo can't "process or verify" my address....5 years ago they shipped me a Romeio and 2 Minis no prob...now they are incapable of doing it again.