Recently, after reading my original review I recei...

Recently, after reading my original review I received a call from Artona. They apologized for my experience and offered to retake my entire session for free. I definitely did not expect them to make such an offer, but I was pleasantly surprised. During my second visit to Artona I can most definitely say that the outcome of my photos were much greater! There were 2 photographers who stood out to me, one Asian woman with round glasses and a man with quite the mustache, they were fantastic. Although individually I am satisfied, and I'm happy to see that Artona is trying to resolve the issues that customers are bringing up. Though, I still believe that there is a great amount of room left for improvement. I understand when days are busy that photographers may be in a rush but one must always remember that they are capturing important memories that people will be holding onto forever, not simply profit. Many of my friends pictures were crooked and not centered or they felt that they were being treated rudely by some unprofessional staff. Though not all staff are rude, my experience with the staff today was very wonderful. Just to keep in mind for the future artona, try to pay a little more attention to details like that, and make sure to thoroughly train your photographers to act better during stressful situations when the studio is crowded. I can definitely see Artona Group headed in a positive direction and I hope that next time I work with Artona that these positive changes will have been implemented!
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I would maybe tolerate their unbelievably high prices if the photos were incredible, but they're not. I felt extremely rushed while taking the photos, the service was not good and I felt like they were trying to ruin my experience just to make things go by faster. The point of artona is profit not good service or quality. Many of my photos were out of focus... And my friends had photos that weren't centered... My friend had overheard one photographer turn to the other after finishing one students photo to say "make sure you're alligned next time"... Instead of making the photographer retake the photos for the student. They knew something was wrong but didn't bother to fix it? Great customer service...