I have been a patient at Southborough for decades....

I have been a patient at Southborough for decades. I love my doctor. But, I distinctly dislike the support around him...nurses who don't like their jobs or the patients and receptionists who do not listen and cut you off when you talk; difficulty with billing and processing insurance. Always an effort dealing with staff. The general attitude is that patients are an inconvenience in their day. I believe this attitude exists because of the way Reliant manages staff and how they evaluate performance. I am sorry that this is being said on a public platform but, unlike the old days when patients were surveyed privately, Reliant does not provide a venue for feedback. Hope the right people are reading this...your in the business that serves a calling, providing medical care, not in business of making money through medicine.