Was directed to their website via Skyscanner for a...

Was directed to their website via Skyscanner for a multi-city trip. Website easy enough to use, but 2 legs of the flight didn't have any checked in baggage (no option to add during booking, Carlton website advised to book with airlines).

When trying to add a bag on BA's website I wasn't given the option online, so called BA and after a lot of time spent on hold they are adding it to the booking manually. Between calls trying to sort this out I phoned Carlton Leisure who were no help at all.

Would advise that anyone books directly with the airline instead so you have full control over your booking, wouldn't book via a third party again.