we did a local load from chicago to chicago with 2...

we did a local load from chicago to chicago with 2 drops on 5/19/2017 driver waited by 1st receiver 10 am - 12 pm went to 2nd receiver 1330 pm - 1830 pm called Epes brokers to let them know the sautes on the load they promise to pay the driver for his waiting time . we asked for lumper to get unloaded they asked us to cover it and they will reimbursed the amount on the conformation $125 .
called the broker next day , they cover our lumper (- 31.50 ) . today its 6/12/2017 we still waiting for the driver detention 3.5 hours calling our agent to cover the detention she never even care .....
one bad agent makes everyone bad in this company ....
worse ever have to deal with .never do business with them