Andreea Serban

Review of Iutta

I didn't think it was possible from a site with su...

I didn't think it was possible from a site with such pretensions to receive a pair of peeled shoes, previously worn, with size 39 written with a pen on them, given that size 40 is embossed on the sole and the shoes obviously have the size of size 40 I measured myself, I ordered the fixed size according to the dimensions on the site, I also measured the shoes received inside. It is not the first time I order from the internet. Typical Romanian joke, you collect the money without saying if you have the product in stock - 04.06, you give me confirmation of delivery by e-mail the day after the order - 05.06 ( We confirm that your longing has just left the workshop and is ready to be delivered to you in the next few days ), but you send me the order after 14 days - 18.06. After 1 week - 12.06 - I had to send an e-mail because I have not received the shoes yet to receive a reply (your order is in progress, next week the shoes will be handed over to the courier).
One thing that bothered me the most was that after I did not receive any e-mail confirming the return request from the site, when I called Iutta, the lady on the phone replied that she would see if she accepted. the request for return and conditioned its acceptance by the transmission of pictures with evidence. I mean to take their word for it that the size is the one written by them with the pen and that the size depends on other dimensions, which they obviously don't have on the site, but the clients have to dream about. And send them pictures to see that they are detached. And that if they accept the return, they will transfer my money. Why the hell not to accept it? Probably the gentlemen don't know the legislation, even if the shoes didn't have any defects and I wanted to return them, considering that it was a non-personalized online order, I didn't have to give the explanations to the dancers, as long as I returned in 14 days. upon receipt.
Today is 12 days since I made the request to return to them on the site and 26 days since I paid for the shoes. As I did not receive any confirmation of the return request, but I was inspired to make a print screen when I sent the form on their website, I also sent an e-mail with the request, to have the proof for OPC. I sent the shoes to him by courier, I didn't wait for him to be late with sending them either, because although European legislation says that the money is returned to the account within a maximum of 14 days from the return request, I expect him to return it in 14 days since they received the shoes. Not to prolong things, on Thursday 02.07, when the 14 days from my notification regarding the return will be fulfilled, if the money is not in the account, I will file a complaint with OPC, with a request for control, not only for a refund. Given that the dancers do not know much about the legislation, they may find other gentlemen from the OPC and other irregularities.
And the fact that they have the impertinence to comment in vain on people's grievances instead of apologizing or fixing their problems proves once again the frivolity. Seriously, won't the policy let you return the money sooner, only at the last minute? Super politics, I have nothing to say! :)) Of course they are bothered when a dissatisfied person comments on the posts, they can no longer shoot others in the chest. They feel harassed by people who tell the truth.
I also put the pictures here, for other clients. I don't know how well it stands out, but the shoes were well peeled off and were clearly worn. Support the Romanian producers! A star because it doesn't let me put 0.