Renata Lima

Review of Prezo Bar and Grille

Prezo is our favorite place to go, we go there fai...

Prezo is our favorite place to go, we go there fairly often so my parents and I were very happy to know they were open. Saturday night I was unfortunately unable to go with my parents for dinner... Typically we let bad service go because we enjoy going there so much and everyone has a bad day and we know servers are overwhelmed. But on Saturday it was unacceptable. My parents went for dinner and were seated outside, the table was wet which they understood because it had been raining earlier. My dad asked for something to dry off the table and was immediately met with an attitude from the server. My mom ordered the drink she always gets when she is there. He came back and told her that drink could not be served outside... which would have been okay had he not served it to someone else 10 minutes later. She choose a tonic water to drink and my dad opted for no beverage, the waiter questioned why he wasn't going to drink anything and he said because he didn't want anything to drink. The waiter came back with the tonic water and no straw so my dad politely asked him for a straw for my mom and the waiter chucked a straw at them. They ordered their appetizer and huffed and walked away. 40 minutes later they received and ice cold appetizer and did not complain about anything other than the fact that one of the plate was dirty (even had gum stuck on it) he picked it up and threw it in his dirty dishes area. After bringing out the appetizer the waiter asked if they planned on having dinner and my dad said yes the waiter rolled his eyes and they put in their orders. Once again ice cold but they did not complain. They ate, then bill came, they still tipped the minimum of 10% despite being treated like TRASH. All this happened while he was being perfectly respectable to the people around them in the outdoor patio. I hope this isn't the case because it's the year 2020 and Milford is a culturally diverse town, the only difference between them and the other people there were there was that they have a thick accent on their English. Prezo has long been a good restaurant and one of our favorite but Saturday night they lost our business and many of our friends and family as well.