My car was vandalized on Sunday, I made a claim on...

My car was vandalized on Sunday, I made a claim on Monday. I was told I will hear something in two days, no one called. Called back Thursday got vm, called Friday got vm. The following Monday I called every hour from 8am until 1pm and got vm. I called Royal insurance to see if they could reach somebody, but no vm as well. Finally 2pm Monday Annett call me, "oh I've been trying to reach you! !" Adjuster came out Wednesday, I called Annett Thursday, and Friday, no answer. I will update once I hear something else.