Erik Nelson

Review of Kempinski Hotel Duke's Palace

The hotel building was beautiful. but other than ...

The hotel building was beautiful. but other than that there is not much i can recommend about this place. We stayed in the junior suite expressly because they advertised stained glass windows and historical features. Our room had neither. When i spoke with them about it they point out that the technical working only says "some" rooms have these features. My wife and I offered to move to a normal room if they'd refund the difference. They instead offered us a credit, we were there for one night the credit was useless to us. Further the top floor hallways smelled of smoke. When we went to leave we asked the concierge to order us a cab which they assured us several times that the had but no cab arrived in the next 30 minutes and we had to waive down a taxi to not miss our train (which we barely did). Our cab driver told us the hotel contracts with a local unreliable taxi service and that is why the rest of our trip was nearly ruined.

Save your money this place is all attitude and very little quality.