Joseph Spencer

Review of BMW of San Antonio

I have to give this place a 1 Star. The first time...

I have to give this place a 1 Star. The first time I called, Ricky stated he would call me back with a time for the day I wanted to do a test drive. RICKY NEVER called back. Well I thought ok must be a line of miscommunication. I called again and spoke with Ramon to bring the car to my home for a test drive. I took valuable time away from work for this appointment and he NEVER SHOWED UP! So I called the dealer and it seemed that one hand didn t know what the other hand was doing. They apologized and came to my house at a later time. Ramon left and then it seemed like he had other things to do besides handle a sale. He got back with me once but once I countered an offer he had no more Interest. I sent him a text stating that I decided to go another route. BMW of SA you lost a sale because your sales team failed to meet standard customer requirements. I don t mind traveling far to get the deal I want and the treatment I deserve when spending that kind of money. Best of luck!