I haven't even received my package yet and they al...

I haven't even received my package yet and they already get a 1 star. Just got off the phone with Ann who tells me they refuse to drive down my street and I have to meet the driver somewhere else to get my 300lb package that won't even fit in my van unless it is unpacked. I have received multiple deliveries from full size trucks at my house before, but N&M doesn't care about that. I was also told that they don't even have smaller trucks in their fleet to put it on, and if I can't pick it up they will have to send it back to the company I ordered from! I have a disability and use an electric wheelchair, and that also happens to be what is being delivered. So now I have to leave my home to go pick up a wheelchair that I had to beg and plead for them to allow their driver to unpack and put into my van. I asked to speak to Ann's supervisor, Matt, but he refused to speak to me. What kind of company refuses to have their managers speak to customers who have an issue? What kind of shipping company who delivers packages to residential areas doesn't have smaller trucks?? N&M, that's who! I had to call the company where I ordered the chair from to discuss the situation. They were not pleased and advised they would address the situation. At least some companies still care about their customers. Not N&M Transfer!