Steve Hayrapet

Review of City Refrigeration Edinburgh L...

Booked the night before for an early 05:30 pick up...

Booked the night before for an early 05:30 pick up to go to the airport. Didn't turn up till 05:50 and only after calling them to chase up and holding for 8 minutes. Given unconvincing and useless explanation that they were busy and the car had been allocated. Of no use to me as the car wasn't there. 20 minutes goes a long way when you're catching an early flight.
Driver was pleasant enough, although no apology was offered, instead blaming the despatcher for calling him only just before he was due to pick us up.
Was forced to buy fast track tickets at the airport to be able to get through security in time for the flight.
Airport bookings MUST be taken more seriously, especially early morning. Won't be risking them again.