I am writing this review because I have been tryin...

I am writing this review because I have been trying to contact UHEAA for over 2 weeks. I spent 3 of my lunch breaks last week on hold for an entire half hour but haven't gotten through. They have attempted to contact me only on weekends and as soon as I answer, the call hangs up. Every time. I have tried to pay my bill through the automated system but it will not accept my account number. When I tried to log into the website, it said to contact support. This is unacceptable!!! My hope is that my review will be read, and someone from UHEAA will finally respond. Pretty sad when the borrower has to resort to an online review page for the lender to respond. Poor, poor customer service.