Aayush Kumar

Review of The Moustache Laundry

Beware of fraud laundry service !!!!

Beware of fraud laundry service !!!!
Pathetic service!
Rude Customer Care!
Arrogant Delivery Boy!
Good at misplacing cloths!
Excellent in harassing customers!
Pay for loosing your cloths!

I gave some cloth to dry clean and ironing. The delivery boy called me and said he will be delivering the full consignment of cloths. My friend received the delivery with partial consignment and I complained them that the delivery was partial. The missed item include 2 suite costing 18k and 10k each and a shirt worth 3k. Rs.31,000 worth of cloth was missing, that was a panic situation for me. As it was already late night and the shop got closed, I decided to visit the shop early morning. The next day I found that the two suits were hanging in the shop, that was a relief for me. But the person at the shop denied the he is having any shirt. He asked me to go home and check. I repeatedly said its not at home, it was not delivered but he didn't listen. I called customer care, they also denied to take any responsibility and said they have checked at their store and its not there and has been delivered. When I escalated the matter, even the higher management was not ready to take the responsibility and spoke very rudely.

"WE CANNOT HELP YOU and please pay the outstanding" was the last reply.

The Moustace Lanundry is just an app to make people fool, no premium service. I need suggestion on how and where can I report this fraud laundry service?