The process of buying my car itself wasn't bad at ...

The process of buying my car itself wasn't bad at all. I made an appointment a couple days prior, but the salesperson was picked the day-of and didn't have a chance to prepare for the used car I was looking at. He was very nice, though, and helpful, so I felt the process of purchasing the car was as enjoyable as it could be.

My problem came with their single point of failure afterwards. The used car I purchased only had one key, and generally they will give you two. They have the opportunity to get the key made, however they have one individual that is ONLY at their location on Mondays from 10-11am. That's it. I took off of work, showed up at the location, and everyone that I talked to seemed clueless about the person that makes the keys, and she never showed up. She never called, and the dealership never called her to find out why she didn't show. I made arrangements to take off of work the next week, and was advised by the dealership to call beforehand, which seemed fine. I did so, and everyone was again clueless whether or not the lady would show up, what I was talking about, etc. I ended up just showing up again during the times she was supposed to be there, and once again she was neither there, nor did anyone I spoke to (and I talked to several people) seemed to have any idea what I was talking about, why she wasn't there, and there was no accountability about this third party vendor they use and holding THEM accountable for the no call, no show she performed. I informed my salesperson that this was unacceptable, since they're basically saying that this individual's time, who isn't responsible enough to keep an appointment or communicate when she cannot, is more important than my own. Since then, my salesperson has been very apologetic, but has not managed to find another option other than taking off MORE of my personal time off work. Upon my request, he gave me the phone number for this individual, and I'll get to figure out on my own, without the help of the management from this dealership, how to get my second key, roughly 2.5 months after I purchased the car.

Needless to say, while the original process of buying the car was fine, the experience I've had afterward has had me frustrated and unhappy.

Edit: Roughly 3.5 months after I purchased the car, I finally received my second key! It took me going in again and speaking to a manager (I had to ask, no one offered to make this happen) and suggesting to him (again I made the suggestion, he offered no actual solutions) that they provide a rental so I could leave my car there to get the key but still get to work and back. This they did, at no charge to me... so they were untimely helpful, but begrudgingly so and not very friendly about it. Overall a very meh experience.