Where to start...signed up with a sales guy/cowboy...

Where to start...signed up with a sales guy/cowboy who was calling to houses in the area as i was going to sign up online anyway. Agreed to sign up on the basis of a monthly direct debit and non-estimated bill, confirmed that this was the same deal as advertised online.





I asked to speak with a manager but apparently none are available due the pandemic.

I logged a complaint (as this needs to be done before complaining to the Utility Regulator) now I've been informed that I have to wait 5-10 days for someone to call me, even though I asked for all communication to via email as I want a paper trail to be included with the complaint to the Utility Regulator as Electric Ireland clearly cannot be trusted.