Rik Napora

Review of Mercedes-Benz of Westminster

We were traveling on an RV trip when we got a DEF ...

We were traveling on an RV trip when we got a DEF light, a check engine light, and a restart countdown (10). We were in Nebraska, too far past the Omaha dealer to turn around, and several hundred miles from the next closest dealer. We called one Mercedes dealer outside Denver and was told they had 7 RVs ahead of us (which meant we would have to find somewhere to stay for several days until they could get to us), and another dealership never called us back. I called Westminster Mercedes, and I got a call back quickly. We spoke to David Hoyt, in the service department, and he told me he could shuffle things around and get us in the very next morning first thing. We arrived by about 4 pm, and he did preliminary paperwork and intake. We were traveling with 2 Mastiffs, and the dealership welcomed them both outside and inside the lobby...and brought them water and gave them a lot of attention. We were told that if we could not find anywhere to camp with the RV for the night that we could stay in the customer parking lot...which we ended up doing because the Walmart in town no longer allows overnighters. We got up the next morning and was greeted by David when he arrived, and we parked the RV in the service lineup and left the keys. There were awesome local places to eat breakfast...including Snooze eatery...epic...and by the time we finished breakfast and walked the dogs and settled back in the lounge our RV was done (it had two bad Nox sensors...covered under warranty). What could have been a much worse experience and a royal pain on our cross country trip turned in to a very pleasant experience, thanks to the folks at Westminster Mercedes! They even washed our RV...