Ed McGowan

Review of Calgary BMW

I just purchased a 2006 325i with a recall notice...

I just purchased a 2006 325i with a recall notice. BMW simply listed me as the new client and informed me the parts for the recall were available and I selected an appointment time.
In addition, i had an air bag/seat belt warning. I researched the problem and found it to be a regular fault linked to the sensors under the seat, most likely the connections. But you don't know for sure.
I mentioned it at the recall appointment and asked if they could put the analyzer on and tell me which seat. That would cost $149 and I declined telling the service rep. I would poke around under the seats myself.
The recall repair was done efficiently and the car was returned to me washed and vacuumed. But in addition I no longer had an airbag/seat belt warning. That got fixed as well and no one said a thing.
Included in this visit was an assessment of the vehicles overall status. It needs new tires and alignment which I already knew. No pressure to do the work just a notice to keep an eye on further tire ware.

I received a list of deferred service items. Items the vehicle needed done but the work was not undertaken by BMW. With this list I can go back to the previous owner and verify what has been done and proceed from there.
There were no charges applied to the above service appointment.

I am pleased and impressed with an outstanding level of customer service demonstrated by Calgary BMW.