D Jae

Review of Donatos Pizza

We originally tried to place our order online but ...

We originally tried to place our order online but there were glitches preventing us from doing so. The online order system said delivery was 40 minutes. I called the store directly and was told the wait time was 2 hours. I ended up placing my order online after numerous attempts.
Why did the store lie about the delivery time?! Maybe because they didn t feel like taking additional orders..??
I received an email letting me know my pizza just left the building ....
The pizza arrived 20 minutes late....and arrived cooled.
We would have called to complain yet no one answered the phone the last time we called to get an eta.
I was on hold with the store (for 6 minutes) during the time the pizza was delivered.
When the driver arrived I asked him why the person who answered the phone quoted a different delivery time than what was mentioned online, in which he replied online orders don t take into account the number of delivery drivers ...
Say what?!!?! How?! Why?!
He then said the online order system isn t accurate.
We have received horrible customer service from this location numerous times.
The employees lack common customer service, respect and credibility.
We probably be taking our business elsewhere from here on our.