On the 29th Sept 2019 i bought my friend to a spa ...

On the 29th Sept 2019 i bought my friend to a spa day for her birthday. It in no way was a spa day and I made this clear when we left at 2pm. The receptionist took my details and told me someone would be in touch. It's now Thursday the 3rd Oct and no one has contacted me.
Here is the catalogue of things that make this experience NOT a spa day !

Nothing to relax on by the pool . All loungers taken. Or towels being placed so that we could not use.
Pool freezing cold.
Too many people ..too little facilities.
Facilities nothing like the photos on website.
Phone not answered for 4 days of trying to book a treatment.
No relaxation area.
Unfriendly receptionist.
The only good point from arrival at 10am till we left at 2pm was the wonderful lunch which we can not fault and the lovely staff in the restaurant.
I am so disappointed in your substandard spa, but before I write this online as a review I will give you 48 hrs to respond to my email and recompense me.
Nichola Aliu