Matthew Gress

Review of Electronic Arts

You cannot possibly get to a person without loggin...

You cannot possibly get to a person without logging in, and not being able to log in was exactly my problem. Their password-recovery keeps saying that it has sent your password to you, but it never shows up. Their Toll-Free line doesn't let you get to a person (well, one option got me a silent hold for 20+ minutes), and it is Catch-22 time. You have to be logged in to their site to even submit questions to their humans online!

I ended up having to create a new account to order anything from them and of course _that_ email arrived in minutes!

I just wish they weren't the ones putting out Spore.