I have been an active customer of Bern s for the l...

I have been an active customer of Bern s for the last 32 years, since 1987. I made a reservation over two months ago for Friday, August 9th at 8 P.M. I made the reservation over the phone, the same way I have been doing it for many years. The person who took my reservation did not ask for an email, which is why I never received a confirmation message. When I arrived to the restaurant, they told me that there was no reservation under my name. My family (party of 4) could not be seated and we had to leave the restaurant. We live in Miami and travelled to have dinner at Bern s. I am extremely familiar with Bern s and the timing and importance of making reservations, which is why I would never come to the restaurant without one. As a frequent customer of Bern s and a fan of the restaurant, I am disappointed in the lack of professionalism and hope this improves in the future.