I am forced to give a negative review not for dela...

I am forced to give a negative review not for delays, cancellations and dirt (problems which, I recognize, are increasingly rare), but for a specific and very serious reason: the ignorance of some controllers who contest a ticket regularly purchased at the station, because they don't know the indirect routes. In this case, it is the Induno Olona - Milan 55 km 5,50 ticket, valid for the Induno Olona - Varese - short walk - Varese Nord - Milan Cadorna route, ticket that I show to the controllers and some of them to me they dispute, arguing that it is valid for the Milano Porta Garibaldi station (of a different band). This is completely unacceptable for a Western country a few kilometers from Switzerland: if I buy a ticket at the station, I have every right to be able to remain calm if the controller passes by, and the validity of a travel document must be objective, and not vary according to the interpretation of each controller.

And so also to me, who am a serious person, who recognizes how much improvement has been recently made in terms of punctuality and cleanliness, Trenord completely loses face for a nonsense and that is the ignorance of some controllers regarding tickets and related routes. . Which then I'm almost sure that the same controllers, inside themselves, realize they have made a mistake, but instead of admitting it, they use their oratory skills to make themselves right anyway. (in one case the inspector on duty claimed to be the only one to enforce the rules, being appalled by the fellow controllers who instead do not enforce them).

I tried to lodge a complaint, so that it no longer happens that I am accused of irregularities in my travel document in front of other passengers, but to no avail: the Trenord company never blames its controllers even in the face of mathematics.

(In addition, I am very sorry to say this, not to pass for racist but, given the accent, the build and the facial features, I have every impression that the controllers who unfairly contest regular train tickets are southerners who are not familiar with the routes. Lombard - which they should know like everyone else -).