We used the Costco program to purchase a 2019 Coro...

We used the Costco program to purchase a 2019 Corolla. Our initial impression was that this was going to be a wonderful experience. We submitted our request and were contacted right away by Mike Anderson. He was eager to set up an appointment which we did for 4:00 p.m. (the time he picked, not me). When we arrived, Mike was too busy to meet with us so we were handed off to another salesperson named Mike. The second Mike helped us and we decided to purchase. Because we were making a cash purchase, we requested the weekend to get the finances in order so we set up an appointment to return on Tuesday to pick up the car. We assumed it would be a quick in and out because they had the whole weekend to prepare the car. Neither Mike A. or the second Mike mentioned that Tuesday was a bad day for the dealership because they had sales associate training. So, when we arrived for our appointment, no one was available to help us. We waited an 1 1/2 hours to make a cash purchase that literally took 5 minutes. During that time, we were handed off to yet ANOTHER salesperson (Theo) AND when we finally saw the car, they had put on the Carlson sticker when we had specifically asked that it not be put on the car meaning it took even more time while we waited for it to be removed. I have rarely felt so frustrated with a business. They could have easily given us a better time (we were flexible) or Mike Anderson or another manager should have and could have broken away to meet with us. And where was the "finance guy" (i.e., person who took our check . . . we suspect he went to dinner while we sat in the lobby). Costco expects more of this dealership and so did we.