Umesh Jagga

Review of Star Tour

I do not have a zero star option. WORST HORRIBLE E...

I do not have a zero star option. WORST HORRIBLE EXPERIENCE

beware of this company.
recent development in France forced us to be delayed by 13 hours; we requested star tour either to extend or cancel the trip but none was accommodated. Fair enough.
the exhausted bus drivers drove us to Switzerland with almost 36 hours of continuous driving ; how does EU or UK law permits that? we were so concern about our family safety and i could not take rest as was terrified and was praying drivers dont sleep or take a nap.
coach toilet was broken and star tour didnt bothered to repair it in the complete tour.
Food was horrible, provided late ; too spicy and chilly my kid could not eat it; we got sick too.
the tour guide Naynesh was rude, disrespectful and intimidating with very little help provided on top in interlaken they dropped us in wrong station (it wasnt even interlaken ) and we had to search and seek help from people around to get to interlaken(thanks to swiss citizens they were kind and helpful)
we took this tour to enjoy and experience the beauty of Switzerland, we did "stuffs" but really could not enjoy ;
when we complaint they replied us its our prejudice as they can be never wrong; their arrogance and not taking responsibility of their wrong doing will not take them further;
Avoid this company if possible.