Interesting their is no space to review on Faceboo...

Interesting their is no space to review on Facebook?

Received an email from iinet saying you would be cancelling my contract on adsl and I would then need to upgrade to nbn. Reason being adsl will no longer be available.

This is fine however you want to then tell me I have to sign up to a new plan (24 months and pay delivery cost)

I'm out of the initial term so I can pay month by month and never requested for the upgrade, simply told I MUST upgrade which is in your email in bold.

ACCC states that telecom providers are not to create a sense of urgency around upselling their product which your email clearly shows in bold that it is a MUST. Image of email below.

I was given the option of a 12 month plan and free install/ deliver however principal says, look after your loyal customer. Not being given a choice in the matter clearly shows your care factor for your customer.

Since the call this afternoon I have moved to telstra, I asked to have the service cancelled as of Monday 28th Jan... you cancelled it immediately.

So now I have 0 internet. Hot spot it is.. shall I send you the receipt of my phone bill?

For a company rated #1 in customer service, clearly the only place you are comparing yourself to is the parking inspector who still does a better job than yourselves