Seyed Majid Zahedi

Review of Hyatt Regency Newport Beach

I stayed here for about a week. The area is beauti...

I stayed here for about a week. The area is beautiful and there are many things to do inside the hotel while you're staying, but my experience was really really really awful. Here are things that I wish I knew before reserving a room here:

Noisy: I don't even know where to start with this one! When I first checked in, I was given a room on the first floor. At around 5 am a loud thumping, banging noise woke me up. Turned out that it was from the guest on the second floor walking around the room. In the morning I asked them to change my room to the upper level. They did, and I went to a room on the upper level which was facing the swimming pool. Unfortunately, I got rid of one noise and got my self into so many others. During the day, I wasn't able to have a quite moment at all as I could hear all the noise from the shared swimming pool area, and during the night, i could hear almost everything that people were doing in the rooms next to me. The noise problem is a solved problem in many hotels. It could have been easily avoided if they had used some good insulation.

Bad Restaurant: To start, I should say that the restaurant has a fixed menu for everyday with limited options, specially if you have food restriction or preferences (e.g., if you are vegetarian). I sort of was OK with that and I went there for a couple of times, and once I was out of options I decided to order a salad. I picked a salad and asked whether it's vegetarian. I was told it is, so I ordered it. Once I started my meal, I tasted meat in my food. Turned out that there was actually pork in my salad! This was a horrible horrible experience. In another occasion, I had to have breakfast at the hotel, so I decided to try their buffet. I picked scrambled eggs and French toast, and both of them were cold and absolutely tasteless.

Annoyingly Negligent Staff: I had two bad experiences with the staff. First, when I checked in, apparently my info was not entered in the system currently. When I went to the restaurant to have dinner, I asked them to charge it on my room. And they couldn't find me in their system. I had to go back and check in again! In another incident, at around 11pm when I was in the bed trying hard to sleep (with all that annoying noise) somebody knocked the door. Turned out that he brought somebody else's bags and luggages to deliver to my room mistakenly!

Not Sanitized: I had to be really careful in the mornings to use the bathroom! In two occasions, I found small and tiny worms wiggling in the bathtub (and in one occasion a dead spider).

Overall, I will never waist my money at this hotel ever!