Terrible customer service. We are in 2020 and it t...

Terrible customer service. We are in 2020 and it takes weeks to process an issue. It is unbelievable.
I have taken about 6h to create a photo album as a present, saved it every couple minutes the project, and the next day when I had to finalize the project, it did not work, project was blank. Of course issues can happen in the online world, but it now takes 4 weeks to process this? Every time I chat with them they either did not know or keep saying the technical department is busy with the issue. Then, after providing the necessary documents to the technical department, they said it was not correct (after a week!!!!!) and here we go again. "Sorry for the inconvenience, our technical department is working on it" is continuing to be the motto after 4 weeks and my loved one is still, without a birthday present due to issues taking forever. Next time, going for sure to a direct competitor.