Terrible parts and service experience! We brought ...

Terrible parts and service experience! We brought our '13 Ram 5500 mechanic truck here for the Hydro boost. Told them to hold off on the recall Catalyst Converter for another time since we needed the hydro boost changed out so we can get the truck back in service. They did the complete opposite. They changed the catalyst converter THEN ordered the hydro boost which we had to wait for the part to come in to get it replaced. That put the truck down for an extra day which we didn't plan for and could of been avoided completely. Tried contacting the service adviser and service manager multiple times to discuss this issue but never returned our phone calls. The only contact we got was from them accidentally calling us regarding a vehicle that wasn't even ours.

On a separate note, in the previous month we went to the parts department to order a radiator hose for this same truck and I clearly specified the truck along with the vin number. Guy at the counter said it would be a few days since they had to order the hose in. I came back a few days later and it was the hose for a 2500 which definitely wont work. He said "Oh I thought you said 2500" Big difference there! So this few days of ordering the hose ended up being over a week.

Going to have to try a different dealership until this place can get their business in order. Even then we might not be back, we have a big fleet of vehicles too. Unfortunate.