M

I brought my car in to have an oil change and a 50...

I brought my car in to have an oil change and a 50K checkup. Max Johnson, my Service Advisor, noted I was 4 quarts of oil low. My oil light had not come on! He had the oil change done and told me to come back in about a month to check the oil again. This time he had an oil consumption test done. It confirmed an issue already identified by GM. The Pistons had to be replaced and the sealings had to be redone. Upon ordering parts needed, Max called me and told me to bring the car in. I brought it in first thing in the morning with an estimate of a 2 day wait on completion. I was given a courtesy car and went about my business. That afternoon, Max called me and told me the work was completed! I'm thankful Max pursued the issue, had it diagnosed and repaired. Once again, Dick Norris and their staff had strengthened my confidence in their Service Dept. Furthermore, I will definitely be purchasing all my future GMC cars from Dick Norris. Thank you all!

Comments:

No comments