Crystal Bryant

Review of Iron Horse Hotel

There are so many reasons I will never visit this ...

There are so many reasons I will never visit this place ever again: Parking is horrible! Concierge was extremely rude and insulting; ignoring me and then asking me loudly if I understood there would be a $100 hold because I used my debit card, I responded several times saying that was fine, but she continued to ask the same question even further saying you know it s called a hold but it s not really a hold they actually take the money out of your account and return it if there are no additional charges after your stay. Again I said that s fine no problem, I even offered to use a credit card but then I m assuming she was done embarrassing me she just handed the card back along with my key card and said no it s fine. You re on the 6th floor.
The room: wreaked of a strong mildew odor. I tried contacting the front desk but received no answer.
I have heard great things about this establishment but learned very quickly that the experience is different for certain individuals and may be based on the customers race. Oh yes, there s so much more I didn t mention.