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Review of Massanutten Resort

If I were able to give this place half a star, I w...

If I were able to give this place half a star, I would. My boyfriend and I decided to do a weekend getaway at Massanutten. Both he and I on two separate occasions stayed here about 15 or so years ago. We both with our families did not have the greatest or most memorable experience. We decided to both give it a try once again. We figured, enough time has gone by, something was bound to change. Unfortunately we were wrong. It started at check-in, when were to get our keys to our condo. Once checked in, they sent us to another desk to get a "parking pass" (which was they same type of paper given to us when we checked in). Just a ploy to get us to sign up for the sales tour. Massanutten is a time share resort, so if you are not part of their timeshare, they push you to take the "two hour tour". I told the women I was not interested. I insisted the last time I took a tour like this, at this very same resort, that I had a horrible experience, the staff was rude when my family declined, almost to a point of hostile. I specifically told her we were not interested in purchasing a timeshare. She insisted the staff has changed and it would be a much better experience. She told us there was a cash incentive to go, I still told her I was not interested. After a few back and forth, I told her I would take the tour, but know that I am not purchasing a timeshare what so ever. She was fine with that. - That was just the first half hour of arriving to the resort. My boyfriend and I decided to then grab a bite to eat and drive around before heading into the room. Come 9pm we finally made it into our room. He decides to take a shower. Surprise Surprise the shower is not working. We call the front desk, they say their maintenance team is no longer there. They don't offer us to switch rooms, they just said someone will take a look at it first thing tomorrow morning. Fine. We make our way to bed, and sure enough the a/c does not get past 70 degrees. My boyfriend gets hot when he sleeps, even with no blanket. He was sweating all night, and the best part is, he could not even take a shower in the morning. We make our way to the morning presentation of our tour around 8am. Before we start, I head to the front desk and ask them when the maintenance team will be able to see our room about the shower situation. Sure enough, no body knows what I am talking about, and nothing was notated on our account. They told us they would give us a $50 credit for the inconvenience. Sure. (Oh by the way, we still haven't seen that $50 and "nobody can do anything about it." ) They reassured us during our presentation, they would get someone out there. Our presentation should have only taken two hours....well three and a half hours later after multiple firm "no's" that we are not financially in the position to buy a timeshare the manager pretty much asked us how we're even able to afford the weekend getaway in the first place? .Are you kidding me?!? Once we were finally done. I head back up to the front desk to see what the status of the shower is, yup still nothing. So three times now, new person, nothing stated on my account that the shower is broken, still no one knows what is going on. This time, the person insisted someone will be at our place right away. We decided in the mean time, we will go to the fall festival going on. We spent a few hours there to give it some time. Once again, after many hours, we head back to our room. First thing we check....the shower. And to our surprise. Nothing. Nothing has been done to be fixed. I finally had to get irate on the phone for someone to finally come out to our room. It was not 430p on the second day we have been there and the a/c can't be lowered, and our shower was yet to be fixed. After all that, we were finally relieved when it was fixed. I go to check my bank account, and instead of being credited the $50 they promised, I see a pending charge of $120. Then that becomes a whole issue in itself. No manager apology. Nothing. Needless to say, I will NEVER come back to this place.